This is a slight deviation from my normal postings about travel, but I feel the need to warn people against making purchases from Luxury of Watches. I had an absolutely awful experience with Luxury of Watches and their “warranty” policy. I purchased a watch from Luxury of Watches at the end of 2013 and the band recently broke.
At first I thought it would be an easy fix so I brought it into a local jeweler. They informed me that the part of the band that was broken was not something they could fix. It would need to be sent in to the manufacturer and estimated that the cost would be $900 for a band replacement.
After hearing that, I pulled up the current warranty information from Luxury of Watches which read a five year warranty covered my watch, including the band (the warranty at time of purchase actually read a lifetime warranty discovered via the WaybackMachine). I contacted Luxury of Watches and was told that I needed to take the watch to one of their authorized repair shops, over an hour away from my home. Once there, I was told the same thing – that the watch would need to be sent to the manufacturer and repaired at my own cost. Upon calling Luxury of Watches again I was told there was nothing they could do despite their warranty saying that it covered bands.
I submitted a claim through the Better Business Bureau in order to encourage Luxury of Watches to honor their warranty, but they did not budge. I also attempted to go through my credit card company to file a claim but was told they do not deal with warranties at all. At this point (after six months of trying to get my watch fixed with my warranty) I just want to prevent other people from the same misfortune in dealing with this company. Be warned that if you choose to do business with Luxury of Watches, your watch may come with a nice discount, but not without a cost.