Lifehacker, a website containing tips, tricks, and downloads for getting things done (and other useful information) published an article last week called the Five Best Airlines for Frequent Flyers; the ‘top five’ came from a reader discussion and voting period in the forums earlier in the week.
Here are the top five (and reasons why they were voted for):
JetBlue
*willingness to listen to consumer feedback on their frequent flyer program
*points never expire
*service a number of regional and smaller airports (without the crazy expensive tickets)
*unlimited snacks and in-flight entertainment on every flight
Southwest Airlines
*seating approach
*flexible flights and approach to rescheduling
*frequent flyer miles are based on dollars spent, not miles traveled, making the A+ level easier to reach
Alaska Airlines
*points never expire
*many partner airlines
*Wi-Fi on all flights
British Airways
*redemption rate of Avios to dollars
*world-class customer service
*on-board amenities for all passengers
Delta
*miles never expire
*convenient
*loyalty program
*Biscoff cookies
What do you think? Are any of these airlines in your top 5?
Update: Southwest won the vote between these 5 with 32% of the total votes. You can see full results here.
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For people that travel exclusively in the US and do not travel that much Southwest is certainly (and by far) the best.
Travel/miles bloggers seem to think that everyone flies dozens of times per year and travel abroad extensively like they do (and for those the legacy FF programs are certainly the best, I love my no-fuel-surchages United miles to travel Biz class to Europe), but most Americans that do fly do a couple of roundtrips per year, 5-6 in an extraordinary year.
I completely agree. Since Southwest/Airtran only have limited flights out of the US, for international travel they are not really a player. For domestic travel, they are one of my favorite, if not my favorite airline though.
I agree with Alaska being on the list but your account expires after two years of non-use (does that still count). What about American Airlines – I think they have amazing off-peak redemptions.
All bullet points were taken from Lifehacker’s article. There are definitely a few things on there that I don’t think are 100% correct, but I chose to left it as is.
I also think that American and United are both better than JetBlue at a minimum… but people with different travel preferences may feel differently.
Fascinating that something like Biscoff cookies is enough to get something into a top 5. Steve is right, though, that Alaska Airlines miles expire after 24 months. On a list like this, I’m surprised that Virgin America isn’t there.
Customer Service? British Airways?
I booked four flights with BA, and a couple of hours before boarding, one of them was cancelled by BA, with no explanation.
Five months later, I’m still trying to get a refund.
“Customer Service” Don’t make me laugh.
British Airways’ version of ‘customer service’ is the reason why I’ll be flying KLM next time.